QRS has one of the largest mystery shopping teams in the UK & Ireland.

QUALITY BUSINESS INSIGHTS

QRS has the expertise to deliver to your complete satisfaction every time.

QRS has one of the largest mystery shopping teams in the UK & Ireland.

QUALITY BUSINESS INSIGHTS

QRS has the expertise to deliver to your complete satisfaction every time.

Services:

  • B2B and B2C markets.
  • Customer mystery shops.
  • Prospect mystery shops
  • F2F mystery shops
  • Telephone mystery shops (including call recording).
  • Email and live chat mystery shops.

Types of Projects:

  • In situ mystery shops (in the moment or appointment).
  • Covert surveillance mystery shops (audio and/or video).
  • Longitudinal mystery shops e.g. through the purchase lifecycle.

Our Approach:

  • Director-led project management team.
  • Pro-active approach to developing solutions for your challenges.
  • Staying up to date with the latest industry methods & technology.
  • 500+ UK and Ireland mystery shoppers.
  • A broad demographic mystery shopper team for all situations.

Quality Focus:

  • Projects conducted in accordance with ISO 20252:2019 and ISO 27001:2017.
  • Validation checks on mystery shoppers and data.
  • Access to online portal for viewing results & fast turnaround of data.
  • Conducted in accordance with GDPR and Data Privacy Regulations.