QRS were early adopters of Interactive Voice Response (IVR) and automated SMS technology.

Our experienced team provide 24/7 'always live'.

A HIGHLY CONFIDENTIAL SERVICE

QRS has the expertise to deliver to your complete satisfaction every time.

We offer:

  • Inbound, outbound and call transfer IVR technologies.
  • Outbound or ‘event trigger’ SMS surveys.

also...

  • Customer satisfaction & experience surveys.
  • Voice capture and free text options.
  • Tracking research.

We promise:

  • Director led project management team.
  • Tailored approaches to fit specific customer journeys.
  • Advanced in-house programming.

also...

  • Extensive quality controls.
  • Client logins to online portal for Quick Access Results.
  • Projects conducted to ISO 20252:2019 standard.